Shipping Fees
Shipping fees vary depending on your region and package size. For orders of 3 or less items excluding Kimono Robe or Trousers, the shipping fee will be "60 size". For orders of 4 or more items or orders including Kimono Robe or Trousers, the shipping fee will be 80 size. *Shipping fees may change if we run a separate campaign.
Domestic shipping fee
| region |
Packing Size |
Shipping Fee |
| Hokkaido |
60 size |
1,280 yen |
| Size 80 |
1,500 yen |
| Tokyo |
60 size |
800 yen |
| Size 80 |
1,010 yen |
| Tohoku, Kanto, Shinetsu, Hokuriku, Tokai |
60 size |
850 yen |
| Size 80 |
1,080 yen |
| Kinki |
60 size |
950 yen |
| Size 80 |
1,180 yen |
| Chugoku and Shikoku |
60 size |
1,080 yen |
| Size 80 |
1,290 yen |
| Kyushu |
60 size |
1,280 yen |
| Size 80 |
1,500 yen |
| Okinawa |
60 size |
1,330 yen |
| Size 80 |
1,600 yen |
Overseas shipping fees
| Area |
Shipping Fee |
| South Korea, Taiwan |
1,450 yen |
| Hong Kong, Singapore, Indonesia, Malaysia, Philippines, Thailand |
1,900 yen |
| Europe, Oceania, France, Germany, Italy, United Kingdom (UK), Canada |
3,150 yen |
| United States (US) |
3,900 yen |
Regarding product shipping method and shipping status
Products ordered by customers will be delivered by "Yu-Pack".
You can find the Yu-Pack shipping slip number in the email we send you when the product is shipped.Japan Post Individual Number Search SystemPlease check the shipping status.
*You cannot specify the shipping company.
*We do not accept requests for delivery to delivery boxes.
If you have any inquiries regarding changes to delivery instructions or delivery addresses after the product has been shipped, or if the product has not arrived by the specified time, we apologize for the inconvenience, but please check your shipping slip number and contact us directly using the details below.
Japan Post Inquiry
Toll free number: 0120-23-2886 (from landlines) / 0570-046-666 (from mobile phones)
Business hours: Weekdays 8:00am - 9:00pm / Saturdays, Sundays and holidays 9:00am - 9:00pm
*If for some reason we are unable to ship the product from our warehouse as scheduled, or if we have to put the delivery on hold or cancel it, our Customer Support Center will contact you.
Delivery time
Normally, it takes one month from the time your order is confirmed for production, and the product will be shipped after production. Production times may vary for certain products, so please check the "Estimated delivery date" listed under "Shipping" on each product page. Please note that we do not accept requests for specific delivery dates. In the unlikely event that the product has not arrived within one month of your order or the estimated delivery date, we apologize for the inconvenience, but
Chiyono Anne ONLINE STORE Customer Support CenterPlease contact us at
