Thank you very much for your continued patronage of Chiyono Anne.

Due to the impact of the new coronavirus, which has been confirmed to be infected worldwide,

Following the request for self-restraint announced by the Tokyo Metropolitan Government recently,

We are taking the following measures to ensure that our customers can receive our services with peace of mind.

Additionally, in consideration of the safety of our studio staff, we have decided to change our production structure and schedule.

We apologize for any inconvenience or trouble this may cause.

We appreciate your understanding and cooperation.

◆About booking an atelier fitting or consultation

At the time of your atelier fitting consultation or collection,

We are taking thorough measures to prevent infection as follows:

Please make your decision to visit our store based on your own judgment.

In addition, if you have symptoms such as fever or feeling unwell, or have traveled abroad within the past two weeks, we ask that you cancel or postpone your reservation.

If you wish to cancel, please let us know at least 2 days before your reservation.

[Infection prevention measures for atelier staff and within the atelier]

・Please wear a mask when commuting and in the studio.

・When you arrive at the studio, wash your hands and gargle first.

・Ventilate the room by opening windows, etc.

・Frequently disinfect frequently touched tools, doorknobs, and other frequently touched areas and objects.

- Providing disinfectant for staff, customers and visitors

・Consider the distance during customer service (especially during fittings)

・We source fabrics that meet the safety standards of the British and French governments.

◆About orders

Due to changes in production systems and schedules, there may be a delay in delivery of some products by several weeks. Thank you for your understanding and patience.

While closely monitoring the impact of the new coronavirus infection,

All of our staff will work together to deliver your order as quickly as possible.

In addition, depending on the situation, there may be delays or changes to the content (such as postponement or cancellation of studio reservations) in the future.

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any other questions or concerns, please feel free to let us know.

Thank you very much for your cooperation.

Anne Chiyono