How to use a gift card

1. When using a gift card, you must book a "Consultation/Fitting" on our website.

2. On the day of your reservation,Please bring your gift card or present the number on the gift card.please.

Precautions when using gift cards

※CurrentlyThe production period is approximately 3 months from the time of order.Thank you for your understanding.

*Gift cards cannot be redeemed for cash.

* No cash change will be given for the gift card amount. (We will design and create an item to match the amount of the gift card.)

*Book a consultation fitting within 130 days of your order date(If you live far away and cannot come to us, please decide on the design by email or phone.)

*After the bespoke order design is decided and production begins,Orders cannot be changed or cancelled.is.

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お直しについて

Membership Status Repair details postage
(Only if mailing is required)
Royal
  • Six free alterations to improve the fit of your lingerie
  • Four free alterations to improve the fit of your clothing
  • Free replacement of parts due to deterioration over time
Our responsibility
Gold
  • Free bra underwire and strap adjustments
  • Free replacement of parts due to deterioration over time
  • Free alterations to improve the fit of shorts within one month of delivery
  • Free alterations to improve the fit of clothing within one month of delivery
Customer's responsibility
Silver
  • Free bra underwire and strap adjustments
  • Free replacement of parts due to deterioration over time
  • Free alterations to improve the fit of shorts within one month of delivery
Customer's responsibility
Bronze
  • Free bra underlay and strap adjustments for orders placed within one month of delivery
Customer's responsibility