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Apology for delay in release of 2021 “Reconnect” Poolside Wear Collection and limited edition “Lily of the Valley” silk face mask

Apr 26, 2021

Apology for delay in release of 2021 “Reconnect” Poolside Wear Collection and limited edition “Lily of the Valley” silk face mask

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The release of the 2021 “Reconnect” Poolside Wear Collection and the limited edition “Lily of the Valley” silk face mask, which was scheduled to go on sale from 8:00 p.m. on April 25th, was delayed by approximately 30 minutes due to temporary high volumes of access. We sincerely apologize for any inconvenience caused.

We will strive to improve the situation so that this kind of thing does not happen again in the future, so we appreciate your understanding.

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About Alterations

Membership Status Repair details postage
(Only if mailing is required)
Royal
  • Six free alterations to improve the fit of your lingerie
  • Four free alterations to improve the fit of your clothing
  • Free replacement of parts due to deterioration over time
 Our responsibility
Gold
  • Free bra underwire and strap adjustments
  • Free replacement of parts due to deterioration over time
  • Free alterations to improve the fit of shorts within one month of delivery
  • Free alterations to improve the fit of clothing within one month of delivery
 Customer's responsibility
Silver
  • Free bra underwire and strap adjustments
  • Free replacement of parts due to deterioration over time
  • Free alterations to improve the fit of shorts within one month of delivery
 Customer's responsibility
Bronze
  • Free bra underlay and strap adjustments for orders placed within one month of delivery
 Customer's responsibility