| Thank you very much for your continued patronage of Chiyono Anne. |
| Following the lifting of the state of emergency due to the new coronavirus infection announced yesterday,Atelier fitting and consultation reservations are now open againIt has been decided that. |
| In order to ensure that our customers can use our services with peace of mind, we will continue to implement the following measures, including the addition of new rules. We apologize for any inconvenience caused, and we appreciate your understanding and cooperation. |
♦About booking an Atelier fitting or consultationI sincerely apologize.Advance reservations will begin today, Tuesday, May 26th, giving priority to customers who have canceled or postponed their atelier reservations during the state of emergency.death,General reservations start on Monday, June 1stThis will be the case. If you would like to make a reservation,Reservation FormPlease contact us from here.*If you requested a postponement/cancellation during the state of emergency, please check the email we sent you with instructions on how to pre-order. In order to provide you with a safer service,Each reservation is for one person, and temperature checks will be conducted upon arrival.We are taking thorough measures to prevent infection during atelier fittings, consultations, and when you collect your items, as detailed below, but we ask that you continue to make your decision regarding visiting our store at your own discretion. In addition, we ask that customers who have a fever (over 37.5 degrees) or other symptoms of illness, or who have traveled abroad within the past two weeks, please refrain from visiting our store. If you wish to cancel, please let us know at least 2 days before your reservation. |
♦Infection prevention measures for atelier staff and within the atelier• Staff will take their temperature before coming to work, and if it is over 37.2 degrees, they will not come to work and will switch to working from home for two weeks from that day. • Always wear a mask when commuting or in the studio, except when eating or drinking. • Temperature checks for staff when they arrive at work • Temperature checks upon customer arrival • Wash your hands and gargle frequently when you arrive at the studio and while working. • Open windows and ventilate frequently • Frequently disinfect frequently touched tools, doorknobs, and other surfaces and objects. • Hand sanitizer available for staff, customers and visitors • Consideration of distance during customer service (especially during fittings) • We source fabrics that meet the safety standards of the British and French governments. • Disinfecting product packaging materials, and thoroughly washing and disinfecting hands before packaging/shipping *Rules in red are new rules (as of August 3rd) |
♦About ordersDue to changes in production and schedules, there may be a delay in delivery of some products by several weeks. Thank you for your understanding and patience. We will continue to closely monitor the impact of the COVID-19 infection, and all of our staff will work together to deliver your order as quickly as possible. |
Looking ahead, depending on the situation, we understand that we may cause inconvenience to our customers by asking them to postpone or cancel their atelier reservations, making changes to our atelier staff structure, or extending delivery dates. We kindly ask for your understanding.If you have any other questions or concerns, please do not hesitate tohello@chiyono-anne.comPlease contact us. Thank you very much for your cooperation. |